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	<title>Comments on: Warning: Your Customers May Be Stupider Than You Think!</title>
	<atom:link href="http://www.erica.biz/2010/warning-customers-stupid/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.erica.biz/2010/warning-customers-stupid/</link>
	<description>Erica Douglass, &#34;temporarily retired&#34; after selling a successful business at age 26, writes thought-provoking blog entries challenging you to change your life and daring you to become more successful.</description>
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		<title>By: David</title>
		<link>http://www.erica.biz/2010/warning-customers-stupid/#comment-16091</link>
		<dc:creator>David</dc:creator>
		<pubDate>Thu, 05 Aug 2010 13:27:34 +0000</pubDate>
		<guid isPermaLink="false">http://www.erica.biz/?p=2908#comment-16091</guid>
		<description>Excellent article Erica. Both consumers and companies are often not too smart. I see examples of that all the time.

P.S. On a personal note, it was nice being with you for so many years as one of your early web-hosting clients. I stayed there after you left but have very recently moved-on. I am finding your work since then quite interesting and valuable.</description>
		<content:encoded><![CDATA[<p>Excellent article Erica. Both consumers and companies are often not too smart. I see examples of that all the time.</p>
<p>P.S. On a personal note, it was nice being with you for so many years as one of your early web-hosting clients. I stayed there after you left but have very recently moved-on. I am finding your work since then quite interesting and valuable.</p>
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		<title>By: Lou</title>
		<link>http://www.erica.biz/2010/warning-customers-stupid/#comment-14709</link>
		<dc:creator>Lou</dc:creator>
		<pubDate>Thu, 29 Jul 2010 17:25:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.erica.biz/?p=2908#comment-14709</guid>
		<description>My guess is that Horizons was targeting a different demographic--vegetarians who like cheese!  I know because I am one, and because I never, ever buy cheese made with animal rennet.  But you&#039;re right; that info should explained somewhere if it&#039;s so important.  Or even better, they could write &quot;vegetarian--rennet free&quot; so that if you don&#039;t know what rennet is, then you can guess it&#039;s an animal product.  

BTW, I&#039;m enjoying your blog.  I just found it the other week.</description>
		<content:encoded><![CDATA[<p>My guess is that Horizons was targeting a different demographic&#8211;vegetarians who like cheese!  I know because I am one, and because I never, ever buy cheese made with animal rennet.  But you&#8217;re right; that info should explained somewhere if it&#8217;s so important.  Or even better, they could write &#8220;vegetarian&#8211;rennet free&#8221; so that if you don&#8217;t know what rennet is, then you can guess it&#8217;s an animal product.  </p>
<p>BTW, I&#8217;m enjoying your blog.  I just found it the other week.</p>
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		<title>By: Steve @ Smooth Entrepreneur</title>
		<link>http://www.erica.biz/2010/warning-customers-stupid/#comment-14069</link>
		<dc:creator>Steve @ Smooth Entrepreneur</dc:creator>
		<pubDate>Mon, 26 Jul 2010 03:26:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.erica.biz/?p=2908#comment-14069</guid>
		<description>Product labels are always a hectic time.  It does take practice to be able to look at your product, which you obviously understand very well, and look at it through the eyes of someone seeing it for the first time.  

In these situations, I like to make sure a description, a slogan and some graphics that explain what the product does are stronger focal points then the actual name of the product.  Unless you are a major player in the industry that has brand recognition, company and brand will not benefit you much so they should not take up too much real estate on your label.

Great article!</description>
		<content:encoded><![CDATA[<p>Product labels are always a hectic time.  It does take practice to be able to look at your product, which you obviously understand very well, and look at it through the eyes of someone seeing it for the first time.  </p>
<p>In these situations, I like to make sure a description, a slogan and some graphics that explain what the product does are stronger focal points then the actual name of the product.  Unless you are a major player in the industry that has brand recognition, company and brand will not benefit you much so they should not take up too much real estate on your label.</p>
<p>Great article!</p>
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		<title>By: Trent</title>
		<link>http://www.erica.biz/2010/warning-customers-stupid/#comment-13981</link>
		<dc:creator>Trent</dc:creator>
		<pubDate>Sun, 25 Jul 2010 12:56:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.erica.biz/?p=2908#comment-13981</guid>
		<description>Interesting article, but how do I apply these same concepts to my online business?  Perhaps there are some similarities and differences between in-store vs. online consumer psychology?

We&#039;ve all been to the grocery store and read labels, so the article provides a good reference point for online business noobs like me.  However, it misses the opportunity to drive home the central theme of this website -- internet entreprenuership!  I come here to learn, teach me! :)

Thanks

Trent</description>
		<content:encoded><![CDATA[<p>Interesting article, but how do I apply these same concepts to my online business?  Perhaps there are some similarities and differences between in-store vs. online consumer psychology?</p>
<p>We&#8217;ve all been to the grocery store and read labels, so the article provides a good reference point for online business noobs like me.  However, it misses the opportunity to drive home the central theme of this website &#8212; internet entreprenuership!  I come here to learn, teach me! <img src='http://www.erica.biz/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Thanks</p>
<p>Trent</p>
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		<title>By: Garey</title>
		<link>http://www.erica.biz/2010/warning-customers-stupid/#comment-11768</link>
		<dc:creator>Garey</dc:creator>
		<pubDate>Fri, 09 Jul 2010 12:17:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.erica.biz/?p=2908#comment-11768</guid>
		<description>I have two products for Kidney Stones that truly eliminate the need for days of pain and/or surgery. www.KidneySites.com 

I love cheese too, and agree that an educated consumers is a marketers best friend, because they will educate others.</description>
		<content:encoded><![CDATA[<p>I have two products for Kidney Stones that truly eliminate the need for days of pain and/or surgery. <a href="http://www.KidneySites.com" rel="nofollow">http://www.KidneySites.com</a> </p>
<p>I love cheese too, and agree that an educated consumers is a marketers best friend, because they will educate others.</p>
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		<title>By: Mike Arnaud</title>
		<link>http://www.erica.biz/2010/warning-customers-stupid/#comment-11598</link>
		<dc:creator>Mike Arnaud</dc:creator>
		<pubDate>Thu, 08 Jul 2010 05:15:45 +0000</pubDate>
		<guid isPermaLink="false">http://www.erica.biz/?p=2908#comment-11598</guid>
		<description>Oh wow, Erica. In your email you wrote of your angst with the title - which came across completely different in my email box:

&quot;WARNING: Your Customers May Be Stupider Than You&quot;


:0)</description>
		<content:encoded><![CDATA[<p>Oh wow, Erica. In your email you wrote of your angst with the title &#8211; which came across completely different in my email box:</p>
<p>&#8220;WARNING: Your Customers May Be Stupider Than You&#8221;</p>
<p>:0)</p>
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		<title>By: Andrea MacDonald</title>
		<link>http://www.erica.biz/2010/warning-customers-stupid/#comment-11551</link>
		<dc:creator>Andrea MacDonald</dc:creator>
		<pubDate>Thu, 08 Jul 2010 02:00:35 +0000</pubDate>
		<guid isPermaLink="false">http://www.erica.biz/?p=2908#comment-11551</guid>
		<description>Hi Erica:

Great post, but you need to add something about being aware of cultural differences whenever possible. At one time I worked for a German computer company that had a Press release announce in the US:

Kohler goes live on BM!

They meant a product they offered, and wanted to announce that Kohler was using their product...but somehow I had a heck of a time trying to explain to my German colleagues why this was a headline that would not work in the US.</description>
		<content:encoded><![CDATA[<p>Hi Erica:</p>
<p>Great post, but you need to add something about being aware of cultural differences whenever possible. At one time I worked for a German computer company that had a Press release announce in the US:</p>
<p>Kohler goes live on BM!</p>
<p>They meant a product they offered, and wanted to announce that Kohler was using their product&#8230;but somehow I had a heck of a time trying to explain to my German colleagues why this was a headline that would not work in the US.</p>
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		<title>By: Charles J Gervasi</title>
		<link>http://www.erica.biz/2010/warning-customers-stupid/#comment-11510</link>
		<dc:creator>Charles J Gervasi</dc:creator>
		<pubDate>Wed, 07 Jul 2010 16:08:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.erica.biz/?p=2908#comment-11510</guid>
		<description>I am from Wisconsin, so a dairy-related post caught my attention.  

This marketing is an interesting balance between exclusion (as Michaud says) and education.  I also wonder if they put it relatively small so that people who care about rennet see it and everyone else focuses on aspects of the product appealing to a broad market.  

A lot of posters think cheese is very unhealthy or even addictive.  My first thought is how can we eat so much of it in Wisconsin then?  Then I thought about how we also have a lot of bratwurst and beer, which are known to be unhealthy and addictive in large quantities.  CA is probably a lot healthier than WI, but we both like organic dairy.</description>
		<content:encoded><![CDATA[<p>I am from Wisconsin, so a dairy-related post caught my attention.  </p>
<p>This marketing is an interesting balance between exclusion (as Michaud says) and education.  I also wonder if they put it relatively small so that people who care about rennet see it and everyone else focuses on aspects of the product appealing to a broad market.  </p>
<p>A lot of posters think cheese is very unhealthy or even addictive.  My first thought is how can we eat so much of it in Wisconsin then?  Then I thought about how we also have a lot of bratwurst and beer, which are known to be unhealthy and addictive in large quantities.  CA is probably a lot healthier than WI, but we both like organic dairy.</p>
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		<title>By: Erica Douglass</title>
		<link>http://www.erica.biz/2010/warning-customers-stupid/#comment-11392</link>
		<dc:creator>Erica Douglass</dc:creator>
		<pubDate>Tue, 06 Jul 2010 15:59:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.erica.biz/?p=2908#comment-11392</guid>
		<description>Hi Mike,

I used Snagit: http://www.amazon.com/gp/product/B003M73RJO?ie=UTF8&amp;tag=ericabiz-20&amp;linkCode=as2&amp;camp=1789&amp;creative=390957&amp;creativeASIN=B003M73RJO

I use Snagit all the time. It&#039;s a great piece of software.

-Erica</description>
		<content:encoded><![CDATA[<p>Hi Mike,</p>
<p>I used Snagit: <a href="http://www.amazon.com/gp/product/B003M73RJO?ie=UTF8&#038;tag=ericabiz-20&#038;linkCode=as2&#038;camp=1789&#038;creative=390957&#038;creativeASIN=B003M73RJO" rel="nofollow">http://www.amazon.com/gp/product/B003M73RJO?ie=UTF8&#038;tag=ericabiz-20&#038;linkCode=as2&#038;camp=1789&#038;creative=390957&#038;creativeASIN=B003M73RJO</a></p>
<p>I use Snagit all the time. It&#8217;s a great piece of software.</p>
<p>-Erica</p>
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		<title>By: Erica Douglass</title>
		<link>http://www.erica.biz/2010/warning-customers-stupid/#comment-11390</link>
		<dc:creator>Erica Douglass</dc:creator>
		<pubDate>Tue, 06 Jul 2010 15:57:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.erica.biz/?p=2908#comment-11390</guid>
		<description>Hi Denis,

The awards (especially fancy-looking ones) sell products like mad. Interestingly, a newer jar of the same Skippy peanut butter no longer had it. Guess they didn&#039;t win it in 2009 ;)

If you ever want a lot of traffic to your blog, do a &quot;20 best bloggers in the xyz field&quot; post. Similar strategy.

-Erica</description>
		<content:encoded><![CDATA[<p>Hi Denis,</p>
<p>The awards (especially fancy-looking ones) sell products like mad. Interestingly, a newer jar of the same Skippy peanut butter no longer had it. Guess they didn&#8217;t win it in 2009 <img src='http://www.erica.biz/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>If you ever want a lot of traffic to your blog, do a &#8220;20 best bloggers in the xyz field&#8221; post. Similar strategy.</p>
<p>-Erica</p>
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