Doesnt mean that all experiences with a company are like that. Take a look over on Howardforums.com, the worlds largest mobile phone community, to see that other people appear to have had a different experience than you.

The ONLY way to get anything done with
SPRINT PCS customer disservice is to blast
them and get as pushy as possible to get
PERMISSION to be passed onto the retention
dept. It took me about 6 calls and one final
two hour marathon talk while I was in the
Sprint Store buying a new phone to go with
my contract renewal on the last day of the
contract after 4 years because Sprint’s customer
service is so badly trained and equipt to deal with
long term customers. Then the rep LIED and said I would
get a “new” unpublished Fair & Flexible plan with
3500 minutes a month since the published FFP only went
as high as 2000 and I was already on a Free and Clear
plan for 2500 and was getting robbed at 40 cents a
minute every couple months when I used the phone a lot.

So I need more and they would not help. Finally she
offered the “new” plan. BUT when the first bill came
it revealed her lie and was just another Free & Clear
plan with the 40 cents charge per minute over 3500.

They are the worst customer service on the earth.

philb

Retention deals (the department those special prices come from) come to current customers (2 + years) who just ask if there are special deals…

Here is an interesting article about negotiating prices.
http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1053436055,11035,#haggle